Have you ever wondered what an average day in a vet clinic is like? As one of the

receptionists at Glanbrook, I will tell you what an average day for me looks like.

From puppies’ and kittens’ first vet visits to a beloved family pet saying goodbye,

we are a part of everything—at least in some way.

A day at Glanbrook starts 30 minutes before we open in order for me to look

through our emails, voicemails, faxes, and texts to determine which matters

require immediate follow-up. In addition, we make sure our waiting room is

stocked with coffee, treats, and music playing for our clients to enjoy as they

come in. Once the clinic opens and patients begin to arrive, the reception team

records patients’ weights, notifies the veterinary staff in the treatment area, and

checks patients in. As the day progresses, we focus on answering questions,

processing medication refills, booking appointments and providing comfort and

support to clients as they navigate their pets’ healthcare needs.

Whether a pet is preparing for surgery, currently undergoing a procedure,

beginning a new medication, or undergoing diagnostic testing to determine the

cause of illness, the reception team is available to assist. Even when we may not

be able to provide immediate answers, we make sure we do what we can to get

them for you. While most of our time is spent up front answering questions,

booking appointments, placing medication requests, and more, we also have the

opportunity to interact with our patients. Either the ladies in the back will bring

them up front for us to cuddle, or we will sneak away to steal some cuddles

during their visits. After all, we are all animal lovers—and who doesn’t love a

cuddle?

Working at reception also means being present during some of the most difficult

moments our clients face. When a cherished family pet is nearing the end of its

life, we are there to provide guidance and support. From providing cost estimates

and available products to simply being there to discuss what it may look like and

offer comfort, compassion and understanding we are there to help. We assist

families in selecting memorial products and ensure their wishes are respected.

Although we may not be present in the room for the entire appointment, we

share in our clients’ grief and recognize the profound impact these moments have

on families. While this is the most challenging aspect of our role, it is also one of

the most important, as it allows us to support both our clients and their pets with

dignity and care.

Our days are full of ups and downs, happiness and sadness, and can be crazy busy

or a little quieter. I love doing this job and being a part of the Glanbrook family,

helping where I can with our lovely clients and their even lovelier furry family

members. Thanks for spending the day with me.